Frequently Asked Questions
1. What is BuildOps HQ?
BuildOps HQ is a back-office support team built specifically for the roofing and construction industry. We help roofing contractors, builders, and architects offload time-consuming admin work—like estimates, supplements, bookkeeping, marketing, and even architectural drafting—so you can focus on growing your business.
2. Do you only work with roofing contractors?
Our core focus is on supporting residential and commercial roofing contractors. However, we also work with builders, developers, and architects who need reliable support from our Architectural Department. Everything we offer is tailored to the needs of the construction and roofing industry.
3. Where is BuildOps HQ located?
We have an office in Houston, TX, but our headquarters are based in San Pedro Sula, Honduras. This gives us a major advantage in time zone alignment compared to offshore teams in Southeast Asia—we work your hours, not while you're sleeping. Plus, we're just a call or message away when you need us most.
4. What back-office services do you offer?
Our services include:
-
Measurements & Estimates
-
Insurance Supplements
-
Bookkeeping & Accounting
-
Virtual Assistants
-
Inbound Call Handling
-
Digital Marketing & Branding
-
Graphic Design
-
Architectural Drafting & Design Support
5. Can you handle our estimates and supplements?
Absolutely. We use tools like Xactimate, PlanSwift, and Roofr to deliver fast, accurate estimates and detailed insurance supplements tailored to your jobs.
6. How much do your services cost?
Pricing depends on the service and your monthly volume. Contact us for a free consultation and custom quote. Our solutions are often more cost-effective than hiring full-time in-house staff.
7. Do you offer marketing services?
Yes! We specialize in roofing-focused digital marketing. Our services include social media management, ad campaigns, branding, and lead generation—all customized for roofing contractors.
8. Can I outsource just one service, or do I need a full package?
You can outsource only what you need. Whether it’s estimates, a virtual assistant, or bookkeeping—we’ll tailor our support to fit your business. Many clients start with one service and expand over time.
9. How do I get started?
Just fill out our contact form or request a quote. Do you prefer to call or email? That works too. A member of our team will reach out to learn more about your business and build a custom plan that fits your needs.
10. How fast can you turn around estimates or supplements?
Our turnaround times vary depending on the service and project type:
Residential Services
-
📏 Measurement Report: 1 business day
-
🧾 Xactimate Report: 3 business days
-
➕ Supplements: 2–3 weeks (depending on complexity and carrier response)
-
🧑💻 Virtual Assistant Support: Ongoing / as needed
Commercial Services
-
🏢 Roof Full Estimate: 1.5–2 weeks
-
📐 Roof Takeoff Report: 3–5 business days
-
🧱 Siding Takeoff Report w/ Material List: 4–7 business days
-
🪟 Windows & Doors Takeoff Report: 4–6 business days
-
🪚 Inner Trims & Shelves Report: 4–7 business days
-
🔩 Hardware Report: 4–7 business days
-
📑 Shop Drawings: 4–7 business days
-
📁 Submittal Package: 5–9 business days
We always aim for fast, reliable delivery—and expedited services may be available if needed.
11. Are your virtual assistants trained in roofing terminology?
Yes. Our VAs are trained specifically for roofing workflows. They can handle calls, scheduling, and admin tasks using industry language—both in the office and on the job site.
12. Do I need to sign a long-term contract?
No long-term commitments required. We offer flexible support so you can scale up or down based on your current workload.
13. How do you ensure quality and accuracy?
We use industry-standard tools like Xactimate L3, Roofr, and PlanSwift, combined with a team of certified professionals who know roofing inside and out. Everything is reviewed for quality and accuracy before delivery.
14. Can you work with my existing software or CRM?
Yes! We work with most major platforms like JobNimbus, CompanyCam, AccuLynx, and others. If you're not using a system yet, we can help you get one set up.
15. Do you offer bilingual services?
Yes. We provide bilingual support in English and Spanish—especially for inbound call handling and customer service roles.
16. What makes BuildOps HQ different from other admin service providers?
We’re 100% focused on the roofing and construction industry. That means faster onboarding, fewer errors, better results, and a team that speaks your language—literally and professionally.
We’re also the only back-office support provider offering full-service architectural support as part of our core solutions.
17. Do you work with startups or small roofing teams?
Absolutely. Whether you’re a solo operator or managing multiple crews, we tailor our services to match your size, workflow, and growth goals.
18. What’s your onboarding process like?
Once we understand your needs, we onboard you into our secure client portal, introduce your dedicated support team, and get started within 1–3 business days.
19. How do you communicate with clients?
We use email, ClickUp, and direct messaging for clear and consistent updates. You’ll always know the status of your projects—and who to contact for quick answers.
20. What if I’m not happy with the service?
We believe in building long-term partnerships. If something’s not working, we’ll address it immediately and adjust to your needs—no red tape or excuses.
21. What kind of architectural services do you offer?
Our in-house Architectural Department supports roofing contractors, developers, and builders with:
-
Drafting
-
2D/3D Renderings
-
As-builts
-
Shop Drawings
-
BIM Modeling
Whether you need help creating permit-ready plans or enhancing your presentation with visuals, our team is ready to step in. We understand construction workflows and communicate directly with your team to keep projects moving.